******** an elderly woman of money on cash send

How do you guys operate with your cash send? How can you ***** the elderly? You are meant to assist them but instead you saw an opportunity to ***** her. She first went to Pep store in Ndofaya Mall to withdraw money from the Cash send after she punched her pin, she was told the system is down. She then went to MeadowPoint Mall, where she was requested to do the same and later told that the system is down. Now the money has been withdrawn. You are ********, ******** such an old lady. Why do we have to have such service in our community instead of assisting and supporting the community, you prey on them.