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Last week i sent the below email to pep customer service, i never got a response or an acknowledgement from customer service, very unprofessional indeed.. I received a call from the store manager, who asked what happened, she then told there is no Linda in her store. She said the person who called cant be an employee of Pep because they dont have access to customer s cellphone numbers 🙄

She said that maybe my niece when she was depositing money was overheard by someone and that particular person memorised the numbers🙄 She forgot about the social distance between customers in that store.

I asked my niece if there was someone next to her she answered No. My intelligence was insulted by the person that called me, completely defending her staff members. Of course if u doing something wrong u wont give customer correct name.

I told the manager that this is not an isolated case because the Kliptown police station did inform us that they investigating many cases where people who deposits money at Pep and their money ends up disappearing. Does this store manager imply that all those customers were overheard giving their numbers by other customers? 🙄 Obviously the pep staff are working with ******** to **** people their hard earned cash. How else then will people know the pin number?

The manager furthermore requested me to come through to the store the following day, for what?She already said its not her staff so i must go to the store to do what?

I was just defeated.

Good Afternoon.

I will to enquire about what transpired today with Pep in Pimville Square Soweto.

My niece accompanied a family friend to deposit money this afternoon 21st January,when she came back she asked me "Auntie is it procedure that after depositing money at Pep they call you back to request deposit number? I said No why?

She said u received a call from Pep requesting the number but she dropped and said she will call again. I said she must give me the phone when she calls back. The lady indeed called back and asked if i got the number, i asked number for what? She now realizes she is talking to a different person, I asked what do you want to do with the number?She pretended not to hear me, she kept on saying hello hello hello then dropped.

She called again and i asked for her name she said Linda, i asked again what does she want to do with the number? She said to me im not the one who deposited the money, I said yes im the Auntie, why do you want the number? She beat around the bush, i asked if that is the process or procedure she must send that procedure to my email, i then asked why is she not calling from the Land line she dropped again.

I tried calling the number back twice, it went to voice mail, Pep please tell me what was happening there?

I thank you Regards