1 reviews | Active since Dec 2017
Good day On Friday the 01.12.2017, I was at the PEP in Parow Centre Cape Town. I purchased quite a few goods at the store and wanted to do a cash withdrawl. The women that "assisted" me at the till point has an abrupt attitude. she never acknowledged me as a customer. she took her own time calling the "manager" to overide or something in order for me to withdraw cash. and when I confirmed the amount I drew- she said to me " Your slip is in your bag" in an abrupt and impatient manner - when walking away she and her not so professional colleague had a good laugh - The Womens name was LIESEL. The purchase was done during my lunch time. Now I can understand the frustration of retail staff during this festive period. but I too came from a retail back ground, whereby customer service was pumped into us by our manager and their managers. I received better service from the women at the local flea market- This LIESEL lady should seriously be trained on customer value and etiquette - because that was two things I never received at that store. I walked out of store disgruntled and highly annoyed. I SINCERELY HOPE MY "VOICE" WILL NOT GO UNOTICED. - VERY DISSAPOINTED FIRST TIME CUSTOMER.
Thank you for bringing the matter to our attention.
Someone from PEP will contact you soon.
Regards
PEP
Best regards,
Thank you for bringing the matter to our attention.
Someone from PEP will contact you soon.
Regards
PEP
Best regards,
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