RUDE STORE STAFF, - PEP STORES (HIGHWAY SHOPRITE P8302

Subject: Complaint about Rudeness of PEP Stores Staff

Dear PEP Stores Customer Service,

I am writing to express my disappointment and frustration with the service I received from one of your staff members at PEP Shoprite - 8302.On 23/07/2024, I called the store to inquire about the availability of my parcel, which I had been informed was ready for collection via a message.Wanted to make sure that thw parcel was physical available.

Unfortunately, the lady who answered my call was extremely rude and dismissive, despite my polite and clear communication. Even after I mentioned the message I received confirming the parcel's availability, she continued to be unhelpful and unfriendly.She even gave a wrong name,Lutho.She knew what she was doing was wrong.

Regrettably, this is not the first time I have experienced poor service from PEP Stores staff.The previous time I got a msg I went to the store to collect my parcel, I was told to come back after 2hrs - the parcel was not there physically , I waited for her to go to the back - showed somebody else the msg, Wala! Got the parcel. I am concerned that this behavior may be indicative of a larger issue with customer service training or staff management.

I request that you take appropriate action to address this issue and ensure that your staff provides respectful and helpful service to customers. I hope to receive a response regarding the steps you will take to prevent similar incidents in the future.

Thank u