RUDE PEP MEADOWDALE CASHIER

I was at PEP Meadowdale today the 07/03/2025 and was rudely assisted by Yonela I was advised by Mulalo on 05/03/2025 to bring a copy of my Id if I want to cancel my laybye. I forgot about my laybye and did not have the receipt anymore. I got a messages from PEP that my laybye has expired and that is why I decide to go cancel the laybye. When I went on the 07/03/2025 to go cancel my laybye Yonela refused to except my Id to do the cancellation. I was firm and told Yonela that Mulalo advised me to bring a copy of my Id to cancel the laybye if I do not have the receipt Yonela than went on PEP system and raised her voice saying the laybye was cancelled in November 2018 and there is no laybye on the system I asked Yonela to lower her voice and she continued raising her voice at me and refused to lower her voice I am not impressed with the treatment she gave me trying to embarrass me Infront of other customers

The manage in the store had to apologize on Yonela behalf but I am still not happy with the treatment I got Yonela has to be dealt with accordingly and learn how to be polite with customers

This is not the first incident I have had with Yonela and have to ask for her to be moved to another store since I regularly use PEP Meadowdale

My contact number is *** email address ***