Rude Manager

<p>On 20 May Sat. I went to PEP Cell in Tembokwezi Khayelitsha Plaza near Mandalay to return my phone a mobicel tablet (plum) after the phone had been giving me problems.</p> <p>The phone froze every time i opened apps and Avery time i tried making a call, it became absolutely impossible to use. I tried explaining this to the manager Akhona, who was sipping coffee while assisting me and my mother. Mind you her hair was half done. She told me i was talking absolute nonsense and that i had dropped the phone hence it was freezing and wasn’t functioning properly.</p> <p>She raised her voice at me and my mother and started insulting us, refusing to hear what we wanted to say and refusing to help.</p> <p>IT CAME TO POINT WHERE MY MOTHER HAD TO CALM HER DOWN AFTER SHE WAS RAISING HER VOICE AT US.</p> <p>She latter took the phone which such an attitude and instructed one of the cashiers to assist us and left us standing there looking like fools.</p> <p>I am curious what level training does PEP give to its managers, there seems to be no value of the customer. Any way you will never see me setting foot at any PEP store soon. And I hope I get the phone in 2 weeks as this rude manager had said. BUT ANYWAY WHAT DO YOU EXPECT FROM PEP!!!</p>