Rude Cynthia at PEP Cresta Mall

Rude CYNTHIA at PEP Cresta Cynthia from the Crest Branch was so rude. My daughter bought a pair of black school shoes and on realising that she had made a mistake she returned the shoes for white pair of takkies. Lucky asked my daughter to write all her details at the back of the receipt and then retained the receipt. When my daughter got home she realised that it was actually black and not white takkies that she needed. She then went back to the shop and asked that the white takkies she had bought the previous day be returned. CYNTHIA then rudely stepped in and refused to exchange the takkies sighting that there was no receipt but yet in actual fact she had retained the receipt. The child then tried to explain but CYNTHIA was so rude and sent the poor child away without a refund nor exchange. Now the child is stuck with a pair of white takkies and schools are opening tomorrow....how is this child supposed to go to school? CYNTHIA why are you such a bully and tarnishing the PEP image? This is not your first time bullying customers like this.