Rude cashier at Pep Roodepoort

I am writing to express my disappointment and frustration with the service we received at your store(Roodepoort) on the 14th of December 2024 around 9 in the morning. My friend and I visited your store to return some items but unfortunately, our experience was marred by the behavior of one of your cashiers (Dineo) according to her name badge. She’s light skinned and has braids.

The cashier, was extremely rude and unprofessional. When we approached the checkout counter, she did not greet us or acknowledge our presence. Instead, she threw our items onto the counter with a noticeable amount of force, making us feel disrespected and unwelcome. Her colleague (Mapula) noticed what was happening and she approached us and asked if we were okay, my friend then expressed how unhappy we were because of her colleague’s behavior, the lady apologized on HER behalf. But Dineo continued to disrespect us, saying she threw the items at us because “it is your plastic not mine” ( her exact words)

We weren't expecting any special treatment; we simply wanted to exchange our items and leave peacefully. However, the cashier seemed to take issue with us from the start. Despite our polite demeanor, they continued to disrespect us throughout the transaction. Even when the other lady tried to apologize on her behalf, she didn’t show remorse.

What's more, the cashier scanned our items at a snail's pace, making the experience even more frustrating. It was clear that they were intentionally slowing down the process, which only added to our frustration.

We were shocked and taken aback by this behavior, and it completely ruined our shopping experience. As a customer, I expect to be treated with respect and courtesy, especially from someone representing your store.

I hope you will take our complaint seriously and take necessary actions to address this issue. We would appreciate it if you could provide additional training to your staff on customer service and etiquette. It is very disappointing and disturbing for someone to ruin your day for no reason at all. We also work at retail, we understand that the environment can be stressful sometimes, but encourage your staff to leave their issues at home, it’s wrong to take out your bad moods or frustrations on strangers.