Rude and smug customer care representative Mbulelo Tshabalala at PEP

On the 10th April 2025, I sent an email to PEP complaints after they had refused to resolve a failed cashsend (for collection @ standard bank) which was initiated by my 64 year-old frail diabetic mother. This was after mother mother had to pace up and down having to walk another 3km between PeP and calling Standard Bank, at her expense.

One smuggly rude Mbulelo Tshabalala (customer care, go figure....what a tool) responded that my mother would have to be the one making the call, even after I'd been clear of the physical toll this was having on my mother. He also added that their call center is only meant to call ABSA. PEP shouldn't have to work with Standard Bank if they can't use their resources to contact them if such issues arise. Please kindly help pass this message around as a gigantic retailer like this shouldn't get away with such an injustice and I believe people deserve to know how useless they are at resolving these issues.