RUDE AND ARROGANT STAFF

I went into the PEP Festival Mall on Sunday 26 July 2020 around 13h30 to get a parcel couriered to PEP Mall of the North. I literally said this to the cashier. She responded and told me that I will need the store code. I stood there and asked her to check her system or at least call Mall of the North and find out what that is. She refused to and told me to find the information for myself. I stood there shook while my friend tried calming me. Firstly I was not even told HOW to get this supposed code and secondly the arrogance of that cashier knocked me off. Upset, I asked to speak to the store Manager. I asked another cashier because the first one gave me attitude. She called Agreement. I explained my unhappiness and she said there is nothing she can do and that I will need to find this information out on my own. I explained that I do not even know what I am looking for and if they could call for me. She refused to. While talking to her, a certain gentleman (STAFF MEMBER AS WELL) passed us and also arrogantly asked if I am a "first timer". He too passed a remark that first timers are annoying. At this point I am boiling. My friend calmed me down and helped me call PEP Mall of the North. By the way they did not even give me this number. I had to google information that your store has at their disposal. I called Mall of the North and again was met by a very annoyed employee who called out the number so quickly and when I repeated it to confirm, hung up on me. I then handed the number to Agreement and asked that they post my Parcel. Now what I would like to find out is, does PEP offer customer service training for its employees? Is the fact that you are cheap warrant a lack of empathy and customer service? By the way that was my first time there and I will NEVER use Paxi again. I would rather pay more. Your staff are ill mannered and I will definitely be taking this further. You have been warned.