ROTTEN SERVICE-PEPHOME NORTHGATE (P5762)-KHANGWELO

I am very disappointed at the way Pep is accepting and making poor customer service a norm.

I needed to send paxi and buy couple of things, I first started at Pep northgate unfortunately they were out of 7-9 paxi courier sleeves but told me Pep Home will have, I avoid Pep Home Northgate for the terrible service they dish out but unfortunately today I had no choice due to the above mentioned reason.

I got there and bought eight paxi bags and added two more from Khangwelo who had no name badge, her name I am getting from the till slip and I have proof that she was not wearing a name badge, obviously the reason she does not wear a name badge is to dish out rotten service on the platter. In the middle of helping me she screamed and asked her colleague at the back office to come assist me and tossed my items to the other counter, when I asked why she said because she wants to assist other customers, I take it I am not a customer

I told her I am also from the queue and waited for my turn to be served and now that I am there and she already started she must finish but bluntly and rudely refused, I do not understand how pep fails to understand the first come and first serve customer service principle. This is terrible and your store just gets worse by the day.