Return policy

I bought a phone by pep store at Pep cell kaalfontein 06/06/2021 which the consultant recommended for me and said my work app taxify will work and now the app does not work on the phone I went to return the phone and got no assistance as the phone is now useless to me. I spoke to Lesego and Mokgadi who both told me they wont exchange the phone for me. I then asked to speak to the area manager who didnt bother calling or i wonder if they gave him/her my contacts store phone number ***. Dissapointed client please assist would like to add more money so that i can continue feeding my family and dont need to be disrespect by your staff