Refund

I am a SASSA grant beneficiary and purchased a cellphone through PEP Cell on a payment plan. Unfortunately, the phone was ******, and I immediately opened a police case and obtained a case number.

When I visited PEP and provided the case number, I was informed that I must continue paying for the phone and that no replacement device would be provided.

I would like clarity on the terms of the agreement, whether any insurance was included, and whether there is any assistance available for customers whose devices are ******. As a grant beneficiary, continuing to pay for a phone that I no longer have places me under financial strain.

I request that PEP review my case and advise on any possible resolution.