PURCHASED DEFECT HANDSET

<p>On the 24/11/2016 i bought a cell phone from Pep cell at Siyabuswa Mall. I noticed that I cannot hear an incoming call due to a faint ringing sound. I then tried to increase the volume, and there was no change. I returned(29/11/2016) the handset to the shop. A Pep Cell employee tried to fix it and then called the manager who also confirmed that the phone has a defect. She took a new similar phone only to notice the very same problem.</p> <p>She requested that I should come the next day(30/11/2016). she referred me to a Vodacom representative by the name of Tumelo Moepya( ********** 526) who told me that there's nothing they can do and I should get used to the handset.</p> <p>My contact details are ********** 929; email: ********** Pep Cell contacts: ********** 854</p> <p>Your assistance concerning the above matter will be highly appreciated.</p> <p>Kind regards.</p> <p>Cliff Mathebula </p>