POPI Act Concern – Staff Using Customer Details Inappropriately

I am extremely disappointed with my experience at PEP Home in Hayfields, Pietermaritzburg.

Yesterday, I made a purchase and was asked if I had a PEP rewards card. I provided my ID number for the transaction, completed my payment, and left. Later that evening, I received a WhatsApp message from the staff member who was assisting me at the till.

This is highly unprofessional and a serious violation of customer privacy. What happened to the POPI Act? Why is staff accessing my personal information and using it to contact me without my consent? It is even more concerning that the staff member claimed I gave them my number, which I did not.

As customers, we trust that our personal information will be handled responsibly and used only for its intended purpose. I do not appreciate being contacted by someone I do not know, especially when I never gave permission.

Please address this issue with your staff and ensure that customer information is treated with the respect and confidentiality it deserves.