Poorly and disrespectful customer service

Subject: Urgent: Incorrect Airtime Purchase by your staff

Dear Pepcell Customer Service,

I hope this message finds you well. I am writing to express my dissatisfaction with a recent experience at your store. On [24/01/2024], time 12:50 I purchased R29 airtime, but to my surprise, I received data instead.

The cashier, unfortunately, did not acknowledge her mistake or attempt to rectify it. This lack of professionalism has left me frustrated and inconvenienced. I kindly request your prompt assistance in resolving this matter and ensuring that I receive the correct airtime.

I appreciate your attention to this issue and trust that you will take the necessary steps to prevent such occurrences in the future.

Sincerely, [Peter Mashamaite]