Poor Unacceptable Service-Milnerton Pep

I had a lay bye at Pep-Milnerton- on the 31-08-2017 I went there to pay and collect it only to find that they lost it, I spent an hour there , I had to ask the cashiers what the hold was , no one cared to explained that they looking for it , I kept on asking every time I see a new cashier(3) with my receipt, Assistant Manager was there but never bothered to come and explain the situation to me. Finally Polisa was kind enough to tell me they cant find the lay bye, but I will get my money back, the issue can never be the money, it’s the item that I put on laybye, what the point of laybye if things gets lost, Kim collected the money for laybye from me and never captured the it I. I laybyed those item for important reason , Rite now am DISGUSTED and lost all confidence in Pep Milnerton and its Management . Poor service