Poor service......card dispute

I made a purchase at Pep on the 28 Feb using my bank card and only to realise that I was charged twice,I reported the matter and I was advised that the Finance department automatically reversed my funds but it will take 7 working days. I went back to the store the same day to do a follow up and she confirmed to me that they have reversed my funds,On Monday I went back to her and she told me the same thing.

I am so disappointed because I am not the only person experiencing this issue and it doesn't look like Pep is working on it or taking as a serious matter. Its 8days today and there's no communication or whatsoever. I need my R215.94 back urgently. If someone could bother their self's in that Finance department to take our contact details and call us for follow ups. Instead I will have to keep on going back to the store using my money again.

The irite part is that they so unprofessional blaming the bank,no one apologised for this but instead shifted the blame. I swiped my card in different retail stores it the problem was with my card/bank it would have declined also

Give me my money back Pep.