poor service with Pep store Newcastle

instant money from Standard bank and Pep stores, this is a big Red Flag, do not use this service, there is nothing instant about its service and the staff from Pep, managers and Kzn manager will send you from pillar to post, with no care about your missing money, on the 22 04 2021 we used this service in the hope to send money from the Durban store to family in Newcastle, family went on the 23 to collect and they said their system was down, there was a slip that was generated, staff signed and put in till advising, there was a problem, family then contacted us to try to solve, we then made a special trip to Pep here in Durban only to be advised we should contact a call centre , which we did only to be told that moneys were taken out at Newcastle branch on the 23 04 2021 at 11.03, we then advised family to go to store its now the 29 04 2021 still no money, manager Mr S Zwane refused to talk to me was rude to family that were in the store, and point blankly refused to assist in resolving this issue, Logged two complaints with Pep call centre and only after saying im going to complain did i get a call back onlt to be given the same call centre number and advised we should open a ***** case if this is not resolved????? WHAT???? DONT DEAL WITH THIS COMPANY, THEY PASS THE BUCK - your money is not safe with them and it will get lost and you will Feel ****med