Poor Service, Unhappy Customer

I bought a cellphone as a gift on 27 December 2018 at PEPCELL Alexandra, Johannesburg and took it back in on the 28 December 2018 as the person who I bought it for wants a different more expensive model. I communicated this to your sales ladies without success as I was directed to the no returns policy of the store.

I am a bit disappointed as I intended on topping up and buying a more expensive model. Your staff has to properly acquaint themselves with the Consumer Protection Act.