Poor service on cellphone warranty

<p>I purchased a cellphone from a Pep-Cell brach at Southgate Mall on the 26th of April 2017. For the first 4-5 days the phone was working fine until about the 6th day after purchase where the software was faulty. I unfortunately was out of the province for the long weekend and couldnt return the phone within the normal 7-day return period and returned to the store on the 04th of May 2017 to find out if I could either return the phone for a cash-refund or for another device - The store clerk informed me since I've missed the normal 7-day return period, they would have to send the phone to their technicians - I agreed to this and was informed that I should hear from them within 14 working days....to date(06 June 2017) I have not heard from them and when I called the technicians they confirmed that they had only received the phone from the store on the 24th of May 2017 and would take another 10-14 working days to look at the phone...</p> <p> </p> <p>I just want my money back instead</p>