Poor service making their mistakes my problem

I bought a cheap phone from PEP in November and the phone stopped working end of December. After the holidays I took the phone in on 04 January. The lady booked the phone in for repairs, I was told it will take 14 working days.<br> I went through to Pep for follow up and asked also why an MTN phone was sent to Cell C. The lady took a week to give feedback on calling Cell C and finding out about the status of the phone. The phone was returned on 26 January still broken and unfixed.<br> I bought the phone for business, I am not willing to wait for the phone to be sent to MTN as she and her \regional manager"are proposing. I was given a number *** which no one answers. I want a replacement phone I am willing to top up and buy another phone or else to get a refund and look for another phone elsewhere but to wait again is not fair to me as a customer."""