Poor Service Level - PEP 5594

Visited PEP Store in Newcastle Branch 5594 - Village Walk & found an item on the shelf with a price that i was interested on, took the item to the till & cashier (Nqobile) scanned & found that it scanned more than it was labeled on the shelf, I took the cashier to show her the price & cashier called - Manager - Elwin, I was then advised that the item had been misplaced so I cant have it. Price tag had no item description which could be more easier to identify, also, it is not for any customer issue to place correct price for the correct item. I was made the one who has the problem, My time was compromised having to deal with this & also left with a terrible disappointment. No apology was offered & could also not get the item for the price it was marked for. Every business area that is well off recognized should be in a place to rectify its errors without disappointing consumers as there are laws in place interms of protecting irregular conducts towards consumers. I was refused contacts for the Regional Manager - Arisha.