POOR SERVICE *********** CASHIER VUYELWA VANXA

Poor *********** cashier in Carnival Mall PEP Store. I went to courier a parcel to Ermelo my 1st cashier Lebo was very friendly. It was my 1st experience to use this service. I was then assisted by VUYELWA VANXA who was very rude, unfriendly and disrespectful I asked for a small bag 3-5 days. She told me that there was no PEP in Ermelo I should give her the store code number. It was so strange as I gave her the street address and the area, how can a customer to know your store codes if Vuyelwa PEP employee cannot access on your PEP system, As I told her I do not take it kind her bad unprofessional attitude she just pushed my ID document and I called Ermelo and it was confirmed they have PEP store address : 97 Kerk St Ermelo 2351 yet Vuyelwa kept raising her voice saying there is no PEP. I had spend 20 min on her till rude as she raised her voice and kept dismissing me saying there is no PEP in Ermelo despite me giving her street address. I told Vuyelwa to scroll and check then she asked me is Ermelo in Gauteng because the system says it’s in Mpumalanga. This woman was really rude hence she expresses how much she does not love her work, incompetence and failed to explain how to use your courier service and why would she be in the front line to deal with clients with no listening skill, unable to use the resources to execute tasks and demonstrate lack of customer service. Finally she said to me the Pep in Ermelo is in Bethell kerk street which she processed incorrect information after i asked if she is certain the information was correct. She dismissed me and told me I must check my sms I asked if I only get the receipt of payment and no other proof of that transaction I left very disappointed and to my worst disappointment that parcel was sent to wrong address as per the sus. The parcel was sent to Bethal which is 56.38 km from Ermelo where the parcel must be delivered. Its very bad how PEP stores Carnival trusts Vuyelwa who demonstrate lack of customer care and the potential to render quality service.