Poor service from store manager Amber

Yesterday (22nd October 2024) I went to PEP (Parow) bought 4 pairs of slippers. My son took the bag, fitted on the slippers and it did not fit him.

By the time I went to the bag, ticket and slip is gone. I explain to the manager Amber at PEP bishop lavis.

I would like to exchange the slippers R22.99. She said no. I must go back to PEP Parow they will do a reprint and i Wil get the right size here. I explained to her, I don't have traveling money to go to PEP Parow.

I then asked her to call PEP in Parow, her response is "I don't have their number".

Poor service from the manager. I'm very disappointed and utter dissatisfied.

My experience in that store is always poor. If it's not the que that's extremely long with 1 cashier then it's the poor service.

In my opinion, Amber should have checked the product, called the Parow store. Put some effort in to assist a needing customer. That's called extra mile for a customer.

Instead, she did lie, did not give me her full attention and did not go the extra mile for a customer..

Poor, poor, poor service