Poor Service from PEP South Africa

Last week I called PEP(***) to inquire about the account(Acc. No. ***) that is reflecting on my Transunion profile, and they said I should go to any PEP Store and ask for dispute forms. I went to PEP Store in Mall OF Tembisa as advised, when I arrived at PEP they didn't have those forms and the Manager called the Customer Care Number again and to my surprise I learnt that the was another account *****ulently opened again last year on the 06th March 2024(Foneyam Account).

PEP South Africa is failing me big time because I have been sent forth and back, I don't understand why should they send me to PEP Store if the Stores don't keep those forms. I want to confirm that I don't know anything about those accounts and would like them being removed under my names.