Poor Service

Good Evening Hellopeter

I am writing this email with a very heavy heart.

Today I got humiliated, shouted at and received bad customer service at Pep store Lotus Garden shop number 6371

I got into the store bought my 3 years old boy new pair of shoes and after trying them on him he insisted that he wears them, I did not see a problem because I kept the price tag with me. He started complaining that he wants to use the bathroom and I quickly rushed to the security guard I showed him the shoes and I asked him to please ask the cashier's to quickly assist me and skip the queau because my son was pressed . He went with me and explain to the cashier to quickly assist me as I am in the hurry and told them that I have already put on the shoes on the boy. Before I could finish explaining my plea, MALEBO and MAKWENA they were already telling me that I must wait in the queue and stop putting their work at risk🥺🥺🥺I'm thinking to myself like which risk because I did not even *****, they said yeah in a very rude manner ask the people in the queue to squeeze you in because now the camera wants to see the shoes and the tag before I could leave the shop I was like yeah what a horrible experience that I got today, mind you it's not the first time hearing the same cashier speak in a rude manner to customers and when it happened to me I said NEVER. The 2 ladies needs to be reminded by the management what great customer service is. Without us the buyers there won't be any sales. Please assist me in dealing with the problem that I and the community at large have with the staff members at PEP LOTUS GARDEN

For any more info or witnesses ***

Devastated customer