Poor service

My name is Yonela Mtolo, cellphone number: ***. I am hurting and I am writing this review with tears. My mother sent money transfer via Pep, for my child. She sent R1 600,00. The money was withdrawn the next morning, at 03:00 am. How is it possible for someone to go to the ATM at 03:00? I went to Pep store and I was advised that I must make an affidavit. I went to the police station but the manager at Pep store advised that there is nothing they can do. I requested for a cctv or at least investigation to be conducted but they refused to assist. I do not know what my child is going to eat, no nappies, nothing