Poor Service By Paxi and PEP PTA HATFIELD MALL (P6246)

The package was deposited at PEP PTA HATFIELD MALL (P6246) on May 8th at 13:40. It was designated for a delivery service typically spanning 3 to 5 days. The estimated delivery date was May 15th, 2024. However, the courier only collected the parcel on May 15th, coinciding with the projected delivery date. Upon contacting the Paxi call center today, I encountered a consultant who engaged in conversation with a colleague while I awaited assistance on the line. There was a lack of courtesy from the consultant in advising me to hold during this time. After approximately 30 seconds, the consultant returned to attend to my inquiry. I was informed that the courier company had arrived at PEP PTA HATFIELD MALL for pickup on May 8th, 2024, at 14:27, but my parcel was not handed over. I am deeply dissatisfied with the level of service provided and strongly urge improvements. Should the parcel fail to reach its destination today, I insist on a refund, as the service received does not align with the standards for which payment was made.