Poor service & bad attitude

Yesterday I went into pepstores at lebowakgomo store nr 989, 1st of all the queue was very long with only 2 cashiers, when I got to the cashier by the name filled, as I was purchasing uniform for my son, she told me they dnt hv plastic bags entire then I asked wat should I do then she told me she dsnt know, so I asked her should I carry all those clothes by hand then she told me there's nothing she can do about that if I dnt want the clothes I should just leave them bcuz there's ppl at the queue that wants to be assisted, when I asked nrs of head office she said she doesn't know them she even threatened me saying it seems like I just want to be faced by her, so she left me alone by the tillpoint I asked for a supervisor then the supervisor told me the manager is absent nd he knew about the situation unfortunately they can't assist unless I call head office, so after that experience I had I don't see myself shopping there again and I will like to see action taken against the manager nd the staff filled, culdnt they even buy transparent plastics from the market nd is it not their goal to reach daily & monthly target? I got so furious because i had to get into an argument with filled putting threats on me nd leaving me unattended.