Poor service at Pep The Grove Mall

I would like to lodge a formal complaint regarding the service I received at the PEP store located at Equestria Grove, specifically relating to the PAXI courier service. I have been using PAXI regularly to send parcels, and both myself and my family have had generally acceptable experiences in the past. However, I have noticed a concerning inconsistency in the level of service, which appears to depend on which staff member is assisting at the tills. On my recent visit, I experienced very disappointing service. I was instructed to pack my items into a bag to ensure they fit. While I comp**** without issue, I am unsure whether this is standard procedure across all stores, as my previous experiences have been handled differently. On a prior occasion, I was assisted and guided through the process as per what I was told was the manager’s directive. After purchasing a plastic bag and preparing my parcel as instructed, I returned to the counter expecting to proceed with sending it. Instead, I was ignored for a period of time and only assisted when it seemed convenient for staff to do so. The service I eventually received was unprofessional and lacked basic courtesy. The staff member assisting me displayed a dismissive attitude. When I enquired about receiving my slip, I was responded to abruptly with “it’s coming,” in a tone that was unnecessary and disrespectful. As a customer, I am not asking for special treatment—only for consistent, respectful service. Using PEP’s PAXI service is a choice, and experiences like this discourage continued use. I trust that this matter will be addressed, and that steps will be taken to ensure improved customer service and consistency across staff members at this branch. Kind regards, Nokuthula