Poor service at Pep Lakeside Mall

I'm still in disbelief but Im writing this to test and see if Pep somehow cares about happy customers...

Yesterday the 5th January 2024 I went to pep lakeside mall ( not pep cell or pep home!)

I was looking for weight dumbbells,great,I start at Pep and I luckily find 6kg of kettlebell weight I'm happy but as I look for the price on the 2 that was on the floor I couldn't find any,I look around I see a sales Assistant the floor,I assume I'll find help and I great her and requested help with the price,she said she would have to send a picture of the kettlebell to another store for a price however they can even reply tomorrow beside that there's nothing she can do.confused as I was I still asked her to call the store rather as this is what I need to but today, she says there's nothing she can do,I then saw her name on her name tag (Samkelo),I then left her and walk to the tills and requested the store manager,they tried to find Thabo they kept asking each other but he wasn't found around the store.

They then called the supervisor by the name of Doris,She said she will find the price from another store k then said let me walk to clicks I'll come back to pay for the kettlebell weight,she agreed.

As I returned to pep store lakeside from clicks,I went straight to the tills paypoint,Doris wasn't there but the lady who was mopping the floor asked " are you the lady for the weight,I said yes can I talk to Doris,she the responded by saying,we couldn't find the price for that weight therefore there's nothing we can do,

Im questioning myself that Pep staff let me walk out their store without buying something I found on their floor because it didn't have a price tag and how was the kettlebell weight on the floor without a price tag / sku even.

I left without an item I needed to buy because Pep staff couldn't find a tag couldn't have a phone to call another store for assistant the only thing they could do was to send a picture and wait for that store to respond when they can, it wasn't a matter of satisfying a customer,No.They didn't care about that, I'm very disappointed of how this was handled without getting to an equal resolution that could benefit both a customer and the retailer but I was given a choice to leave,as there's nothing that could be done with what I needed to buy at that time from that Pep store.....

Poor service, *********** Staff and mk telephone for emergency quiet in that Pep store.😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡