Poor Service at Pep Home P5766

I would like to formally lodge a complaint regarding the treatment I received at Pep Home P5766 while trying to send a parcel through Paxi.

When I arrived at the store, I was embarrassed in front of other customers after being told that I needed to buy the Paxi plastic bag directly from that specific store in order to be assisted. I was even asked to provide a slip showing where I purchased the plastic bag. This requirement is not mentioned anywhere on your website, which made the situation even more confusing and frustrating.

What surprised me further is that I have previously used Paxi services at other branches, including Botshabelo RCM, Clocolan, and Ficksburg, and I was never questioned about where I bought the plastic bags from.

The cashier, Ms Thato Mooko, continued refusing to assist me and even stated in front of other customers: “ake batle ho mo thusa” and “ake tlo mo thusa,” meaning “I do not want to assist her” and “I will not assist her.” I found this behaviour extremely unprofessional, disrespectful, and humiliating for a customer.

I have never felt so small and embarrassed in a store before. I believe customers deserve to be treated with dignity and respect regardless of the situation.

I kindly request that this matter be investigated and addressed appropriately.