Poor service and no customer care at PEP Home Centurion Ryneveld

Poor service at PEP Home Centurion Ryneveld. I tried to send a parcel through Paxi and received a mouthful from Lucy, informing me it was my responsibility to know the Paxi Number. Yet, I have given the name of the PEP Store where I want the parcel to be delivered to. Awful customer care, and I received aggressive rude feedback from Lucy, who was sitting on the chair, giving me a lecture. Please PEP STORES, and train your staff to be more respectful and helpful. I feel completely violated and disgruntled.