Poor service and feedback from employee and manager

<p>Good Day</p> <p> </p> <p>I trust all is well</p> <p> </p> <p>We bought a mobile device(mobicel metro2) at pep cell Jabulani Mall this year the phone. gave us problems as it did not want to switch on and as per the waranty policy we were informed that the phone will be taken back to the manufaturer and it will only take a month for it to be repaired as Dineo from the shop, and when the phone was returned it had the same problem as it was not responding still we returned the phone agin in september 09/2016 till to date the phone is still in between the manufacturer Cell and or Pep. when trying to find out the way forward we dont get a straight answer from the Dineo of which she gave us the branch managers contact details so that atleast we can find a way forward. the manager by the name Bonke when we call him he does not answer his phone. </p> <p> </p> <p>i am not happy about the service i am getting because now i have paid for the phone that i dont even have. I feel that i deserve a refund or a new phone to repace the one giving a problem as mentioned above.</p> <p> </p> <p>mojalefa</p>