POOR SERVICE

Hi,

on the 5/07/2024 visited a pep store in 6612 Springs (Duduza Rank) and i must say the service there was very poor and the manager Lungisani had a very bad attitude when i asked him what is he doing to assist the cashiers so that the customers Que is quicker and faster he responded by telling me that we as customers must stop sending old people to the shops i don't know and not sure what he means instead of helping those older people no to Que that long line his response was that as a manager i don't even think i would say such to a customer,

Got into the shop at 13h00pm and left the shop at 14:h41:43 the Que was so very long and disturbing too fewer women where carrying babies and they were crying obvious the line was too long for them,

I asked a lady by the name of Phumla which was assisting me by the till she was very generous and answered all the questions i asked and even apologized unlike her manager Lungisani with an attitude i asked Nomvula whome was at the floor to ask her what time is their lunch she responded seriously on her face that its from 11am to 15:00pm and she just left me there standing with my face being shocked but Phumla so sweet and understanding my frustration she did explained to me how does it work and i understand her on the other hand a lady Phumzile and Phumi were also trying to get the line clear they were really helping,

Its so sad getting into the shop and getting out of it after an hour shopping for 4 Items i have never experience such treatment ever since i went to any Pep store and through out of all the Pep store i went this one was very bad a white lady (SHE DID NOT HAVE HER NAME TACK) was standing by the door was chit chatting and laughing to this security guard instead of helping us customers i must say our people really give us bad service and attitude i don't know if its because of our color of the skin or what but really they don't look out for their customers and give us the service we need as much as their premises was not having electricity as much as it was frustrating also for them where which is understandable but they have a bad service and bad attitude,

To the other tall guy dark in completion manager if i'm not mistaken his name was Jacky or Jack) some where there,,, that was standing at a first till scanning parcels please see to your staff to assist as u were busy alone while the other lady next to him was talking over the phone talking about whats app with her friend (Pity her name was not taken because she also was not wearing her name tack) with their behavior and attitude they must change it its really not good for the business,

to the manager Lastly Phumla has a good service you should make her the manager to Lungisani i'm very much disappointed as a manager your attitude is bad change it, THAT QUE WAS VERY LONG AND DISGUSTING(SORRY)

Regards Nomsa