Poor Service

Hi there,

i had a disgusting experience with a cashier named Slindo at Pep Home in Berea Center Durban, i went in to courier a parcel using paxi, she first had issues with me purchasing the courier bag, i asked her what's her issue, she didn't respond and proceeded and got me the bag, she then commanded me to open the bag, put my parcel inside and seal it again myself.. i did as instructed, she then asked me a branch code of the PEP store i would like to courier my parcel to, i told her i didn't know of any branch code, however i do know of the area in which i'd like the parcel to be delivered to, she told me to search for the branch code using my cellphone, i told her i don't have data to do that.. she told me she won't courier the parcel without me searching for the branch code.. i asked to search for the store using the name of the area, she said she couldn't find it, but didn't even attempt to search for it on the system, she just stood there staring at me blankly.. she then started searching for the place again, using the name i gave to her, she told me she found the place, took my parcel and placed it with the other parcels at the store.. i stood there asking if we were done, because she didn't tell me what would happen after she took the parcel and placed it with the others, didn't even bother to tell me what i should send to the person i was couriering the parcel to for them to be able to collect the parcel.. she told me we were done and still did not explain to me what to carry when the parcel is being collected, i am so disgusted by this service, customers should not be treated like this.