Poor service

I am having a problem with Pep in Khayelitsha Mall i have a parcel that arrived on the 4th of February 2023 but whenever i go there the consultant they dont wanna give me my parcel they always say its not there and I've been receiving numerous messages that my parcel will be sent back i went to the store 4 timea with no help my email is *** my cellphone number is ***