Poor service

Been to the branch in Springbok. Manager and staff member so rude. Went with elderly lady who has a savings account there. Card needs to be replaced due to system upgrades within PEP self. Now we need to call a number to block the card first. Problem is you hang on for ages on the line and with nlt lots of money on hand you still need to use your on airtime. They are not willing to give their landline to fix their problem. Manager in so many words are just as rude as the staff and not willing to go the extra mile. How many SA citizens need to call this number now just to get their savings and how many have to let go of it coz they cant afford to make this call??

In so many words yes never ever I will set my foot in that branch. Certain staff members with manager included are useless. Just get a salary and thats it!!