Poor response and service

On 20 June 2025, while opening a retail account at PEP via a "Pep canvasser", I was simultaneously subscribed to a funeral policy costing R100/month—without my informed consent. The canvasser presented the account opening as a single process and did not clearly explain that a separate insurance product was being activated. I received no policy documents, no SMS or email confirmation, and no welcome pack from the insurer.

Since then, I’ve tried to get clarity and cancel the policy, but responses have been vague and unhelpful. I still don’t know who the underwriter is or how this policy was authorized. This lack of transparency is unacceptable.