Poor handling of my parcel – Dress arrived opened and damaged

I am very disappointed with the service I received from PEP Stores. I am a fashion designer, and this is my source of income. Most of my clients are based across the country, so I rely on courier services to deliver my work. Recently, I had a customer in Limpopo who ordered a graduation dress. I completed the dress and sent it through PEP Store parcel services. Unfortunately, when my client went to collect the parcel at PEP Store Louis Trichardt – Madombidzha branch, she found the parcel already opened. As a result, some of the beads on the dress were falling off. My client further mentioned that the store manager was upset with the staff about the incident and even said they were sending the parcel back. This shows a serious lack of professionalism and care for customers’ goods. This incident has not only damaged the dress but also my reputation with my client, and as a small business owner, such experiences are very discouraging. I trusted PEP to deliver my product safely, and I feel let down. I would like PEP to address this matter urgently and provide feedback on how such issues will be prevented in the future.