Poor Customer Service Pep Store

On Thursday 30/01/2025 at around 16h45, I was at Pep Store Louis Trichardt(8663) to buy a Motorola e14 phone which is displayed at a price label of R1 599.00. The cashier Audrey scanned the item to my surprise I saw an amount of R1 699.00 on the speed point. I told her of the error and she accompanied me to confirm the price indeed she saw the price label and escalated the matter to Ms Mashudu.

Ms Mashudu said she will refund the transaction, i told her to allow me pay the price i saw on the display . She told the cashier to process the refund and she went back to the floor an continue packing the items on the shelfs. She later came to finalize the refund and told me to sign the small receipt and gave me the amount on R1 699.00.

I am not happy with how Ms Mashudu handled the situation or is this the customer service Pep is giving to its customers?

I will be happy if this matter will be addressed accordingly.

Thank you. Regards, Sehlapelo Malesela ***