Poor customer service Pep Belfast by Zandile the manager

My Name is Provy Ramafalo, Hisense U963Ds was purchased at Pep Belfast on 30 September 2022. after few days the front flashlight did not want to switch off. the phone was returned to the store within 7 days of purchase. the store took it for repairs but when the phone came back it was no longer working at all. and the Rude manager by the name of Zandile refused to replace the phone and even said she is using an apple Iphone and she does not care about cheap phones. this is in contravention of the consumer protection act as the cell phone should have been replaced or a refund was given.