Poor customer service, Mistreated,Embarrassment and race **************

This happened on the 29 September 2022,I've sent emails at pep customer no care or replies..kindly take time to read through the horrible shopping experience I had at the Pep Phoenix Plaza and I don't wish this to happen on anyone ☹️☹️😡

Over the past 5years choosing pexi as my courier service and pep stores as my shopping store. I've never experienced such mistreat and demonic behaviour from a staff member by the name of desigan and also a manager by Ashika at the Phoenix pep store.

As I was waiting for the manager to assist me with posting my parcel was standing at the corner till where we normally post our parcels..there was lot of dirt and hangers laying on the counter where I couldn't place my parcels properly,there's a door that flip upwards the used to enter/exit by that counter..this staff member kept passing more than 5times within that period standing waiting for the manager..he kept passing without excusing himself or recognising my existence or maybe greeting me as a customer.i stood for 7mins within that time he passed by 5times therefore had to move my stuff since the whole place was scattered of hangers and dirt had to use that exit door counter to place my stuff..had to move my items everytime he passing by..which I spoke to myself the 5th time he passed in Zulu mabbling to myself saying "I don't think this pep customers do exist..no excuse me,no greeting or manager inpresent to assist customers and the place where we have to put our parcels is scattered with dirt"

Furthermore while speaking to myself the manager was already there to assist after a long wait and the staff not recognizing customers,this associate that kept exiting by that door heard me speaking in Zulu to myself while passing thru that corner door..he than asked me why I'm mabbling to my self about him using my language who do I think I am?to speak in Zulu without knowing that he understands and he said he can see that I'm frustrated by him passing which his doing it more to frustrate me..he asked me if I don't see that a door and it for them to pass no matter how many times,he pointed fingers at me and asked me why I'm being disrespectful to speak to myself in my language "Zulu" pointed fingers asking me who do I think I am?am I special for him not to pass at their exit door at that time with him speaking in that matter the manager was present..which she said nothing to calm the matter down and yet I never say anything disrespectful only spoke to myself which I even asked him if I said anything to him in anyway coz was only speaking to myself in my language..he even stated"yourl people think yourl clever to speak to your Language for us not to understand,today he won't tolerate that disrespect of my language..I've never experienced such behaviour in any store throughout my experience with pep..in the present of a manager pointing fingers at me, referring to me as yourl people,calling me disrespectful yet I never say anything bad in anyway was only there to be assisted as a customer.the manager only managed to say sorry but she watched the staff member screaming at me while there was ppl in the line and associate pointed fingers at ppl and being disguisted by my language even referring me to yourl..I even walked out of the store..

More of..I than came back to ask for the head office number couldn't even operate my phone the way I was shaking and was embarrassed at that store..the same associate saw me pressing my phone by the counters,he screamed and said who are u to take pictures of me?what is this women want,he continued again after coming back to get the number he screamed and wanting to take my phone saying I'm taking pictures of him and saying to me he went through the new consumer act and that against the law..yet I was only pressing my phone in a shaking manner after being embarrassed Infront of 20+ customers standing in da line,he than asked me who gave me the right to take pics of him and his going to get me arrested for that he than lashed out of the store with the manager watching... called security told them to lock me away or he will call the police coz I acted against the consumer act of taking a pic of him..he asked the mall security to take my phone away and go through it to delete his picture yet I never take any pictures..

The embarrassment I got from ppl at the mall starring at me with lots securities surrounding me and him making a seen calling me all sort of names calling me black with no brains..asking me who do I think I am to come to his store to disrespect him with my language..the mall security asked him why he called them cause I never do anything and they refused to take my phone saying it my privacy and it against their work rules..the associate kept pointing fingers at me saying his going to call the police to arrest me and he will show me...I literally stood at the mall shocked,shaking and I broke down cried Infront of ppl and the manager was there watching the associate bully me and bashing me out..looking at all of this,the manager is also being disrespected by this associate and have accepted him as that person..the manager wasn't shocked and did nothing to calm the matter which it extremely escalated on her presence.

Final to this i must say I'm very very disappointed with this extremely bad experience and don't think that guy is in right state to be around customers and I'm definitely sure I'm not the first and won't be the last to experience this demonic act.. therefore I expect further steps to be taken which also on my side will be pressing action to be taken for all of this and will never lay foot to that store again and really traumatized by this act and don't wish it on nobody else..also further state this all revolve around ******..he is purely ****** and called me black with no brains.

I'm extremely hurt and disappointed with the Phoenix branch and wondered to myself if correct methods are being reached as a store with sort of behaviour.please kindly escalate this matter further which totally not tolerable to any customer shopping at that store.

Your truly Nokuphila Khanyile

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