Poor Customer Service from PEP cashier

Poor Customer Service. I am not happy with the service I got at PEP JHB KERK. I went there yesterday to collect my parcel that was send on Monday. me a receiver I didn't get a notification which I don't know why but I believe maybe the cellphone number was capture incorrectly. but when I spoke to the sender, she was able to trace it from her site and told me that the parcel has reached to the destination. I went to the till and explained my story to Paula and showed her the screenshot that was send to me by the sender to proof that the parcel reached to the destination she then told me that the is nothing she can do she only needs a pin to assist me. I tried to beg for her help, and she refuse to help me and said I must wait for the estimated time which is the 06-06-2025. I then asked the sender to make a trace to get me the pin number that was requested. I waited for an almost 45 minutes or an hour since she refused to help until I traced the pin number myself. After I got the pin number, I made it a point to be assisted by her again. The lady gave attitude in such a way that after she collected the parcel, she just put it on the counter, and I didn't know if she done or not because she just put it on the counter after scanning until I asked if we are done and if I can take it.