Poor customer service

I had a very bad experience at one of the Pep stores located in Pinetown near ShopRite. I came into the store to exchange one of the items I purchased, I spoke to the security guard and told me to proceed to the cashiers.

I took the correct size and went to join the que. After waiting patiently for at least 30 to 45 minutes, where the store had only two very slow cashiers with no smiles on their faces, it was finally my turn.

The male cashier by the name of Nkululeko rudely looked at me, I then assumed he wanted me to tell him what I came in for. I then told him I came to do an exchange, he then asked for my details while he was shouting out for his other colleague and not showing interest in assisting me.

He then asked where was the hanger for the item I picked on the floor, I told him I probably left where I took the item, he asked me to go fetch it, I told him I couldn't remember where I actually picked up my item. Then I politely asked does it mean that I cannot make an exchange without the hanger, he rep**** yes and gave me back the item I came in with.

I left the store very upset and still haven't exchange the item. It so disappointing to see store consultants have no sense of respect for customers.

Thanks