Poor customer service at PEP Maponya

Hello, I buy online frequently and more often than not I choose to use PAXI because they are cheaper and everyone is striving to save a buck in this economy. I have used the PEP in Maponya mall because I stay in Soweto. Today I had an unfortunate incident where I was told off by a disgruntled cashier. I received a text this morning so I went during lunch to get my package. On arrival I get there and normally wait by the cellphone counter because they told me I don't have to join the queue If I am not making a purchase, collection takes less than two minutes. The lady in question her name is Dimakatso, asked me what I was waiting for and I explained ans showed her my text, and she gave me attitude and said "Did they tell you not to queue" I told her it was not my first time so I always wait till I'm assisted and she had bo desire to help me instead she had a fit and was belligerent telling me who exactly told me I wasn't supposed to join the line,I pointed at the last who always helps me she is the store manager and she said "so you expect our manager to leave her post to come and assist you? I was appalled because the PEP values are "Compassion, Responsibility,Impact,Enterprising Spirit and Inspiration" yet this cashier demonstrated none of the above. The store manager called someone else and my package was handed to me in less than a minute,her attitude was unnecessary ans *****ed the image of the face of PEP Africa as this store is affectionately known as. I'm disappointed and won't be using this PEP store in future.