Poor Customer Service and Excuses

Pep Store Clothing Gezina Gallaries.

We went to collect a parcel to be told that the system is down (off line for maintenance) and no transactions can be performed for collection of parcels or bankcard transactions. (there is no where a sign that appolgises for the inconvenience). Phone the customer care line of Pep Store, to be told by the customer care assistant that you can not speak to the supervisor of the department as the phones do not transfer and the supervisor is not allowed to come to their work station due to covid.

What company can not transfer a call and approach a member of the company at their work station ??????

What an u pleasant experience for Pep Stores.