Poor customer service after falls price displayed

I am writing to formally lodge a complaint regarding the poor treatment my wife and I received at the PEP Home store at Trade Route Mall on 9 May 2026 at approximately 16:56.

My wife and I were the last customers in the store at the time. We selected an item that was clearly marked at a certain price on display. However, when we proceeded to the till, we were informed that the item would be charged at a higher price than what was displayed.

When we respectfully raised the issue and pointed out the displayed price, the staff member assisting us, Avela, handled the matter in an unprofessional and disrespectful manner. Instead of resolving the issue politely or explaining the pricing discrepancy respectfully, we felt dismissed and treated unfairly.

This was both embarrassing and upsetting, especially as we approached the matter calmly and respectfully. As customers, we expect displayed prices to be honoured, or if an error has occurred, for it to be corrected professionally and respectfully in line with good customer service standards.

I trust that PEP values customer service and will treat this complaint seriously.

Yours sincerely,Sifiso MgozaEmail: ***ontact Number: ***