poor customer service

<p>It was just around lunchtime when I stepped in at pep to purchase few items. I stood on the queue for more than 20minutes and when I got to the till eventually, the lady who was suppose to be helping me(didn't get the name as the name tag is worn inside out) was busy chatting to the other storekeeper who was on lunch, she paused for another 5minutes looking at the system and on the other side still chatting to her colleague. She later instructed that we should go pay at the next till without any explanation whatsoever. This is when I alerted her that there were other people at the next which she could evidently see from where she was standing. Oh! The words that came next out of her mouth was 'what is my problem'. What is my problem I asked in confirmation to what she was asking. I told her what my problem was...the only problem is that when I go to a store I don't go there to visit but rather to get what I needed from that store and if the store has a problem with anything to process the sale should notify me and since I was personally there, use the words..."we're sorry we seem to be a bit of a problem with our system, do you mind waiting whilst we fix this?" This didn't happen in that store I had to dictate for the manager or the floor manager to adopt it and say it to the customers and still the way she said was not clear(not referring to her being soft spoken)...she just raised raised her hand and said 'sorry, sorry' but what was the sorry for? Were we to guess that they are having problems with the system or was it sorry because she stepped on her colleagues' feet...*sighs. And all of this happened in front of the manager or rather Reynie who I think was in charge</p>